Patrick Imbardelli is no stranger to the hotel and the hospitality in the USA today. He is the man behind the amazing success of the Pan Pacific Group of Hotels in the USA. The Pan Pacific Group of Hotels has been the recipient of a number of global awards and recognition thanks to him and his efforts. Today, this popular luxury hotel chain has over 22 locations worldwide and is widely sought after by customers and guests across the globe.
Patrick Imbardelli says that the success for a hotel chain depends largely on its staff. They are the people that will render the personal touch to the hotel brand and its image. He says that when the guests step into the hotel, a welcoming smile can lead to an exceptional experience. This is the basic thing that you should need in the hotel and hospitality industry. It is important for you to look good, dress well and present yourself positively to the guest. This is why training about social etiquette and grooming should be imparted to all on a regular basis. He says that employees of the hotel must understand that no matter what the role of their job is, they are the face of the hotel and it is very important for them to be perfectly attired for the role. The importance of the personal grooming will make the organization and you more presentable and desirable over others in the market.
The staff of the hotel should understand the norms and the protocols of the hotel. It is important to look and feel professional. This will also make it simple for the employee to follow the code of conduct that has been laid down by the hotel or the company. The motto of the above is to make the experience memorable for the visitor so that he or she keeps on coming back again and again.
When you are looking for the success of your hotel in the market, it is important for you to be refined and have good interpersonal skills. When you are looking for good hotel, you would expect a good dressing sense and clean appearance. Communication skills also should be developed and advanced. This will make the image of the hotel more appealing and if coupled with a warm personality, this is an added bonus.
Last but not the least; Patrick Imbardelli says that the hotel and the hospitality industry must have the right outlook and attitude. The hotel and the hospitality industry require people that are calm and positive. The body language of the staff should make the guests feel warm and comfortable. It is important for the staff to keep a warm smile on their faces all the time. This goes a very long way in making the guests feel wanted and welcome. Guests and people always appreciate the right etiquettes and this is the sole reason why you must be aware of how to present it to the guests if you are working in the hotel and hospitality industry.